Managed IT & help desk
Day-to-day support by phone, email and remote session, from engineers who already know your setup.
- Help desk
- Onboarding / offboarding
- Vendor wrangling
AA-01 Managed IT & Security · Greater Los Angeles
IT that holds up under load.
We secure and support the emaillaptopsWi-FiMicrosoft 365paymentsservers of small businesses across Los Angeles, starting with the specialty contractors who build it.
AA-02 Services
One team for the whole stack.
Support for your people, security for your data, and the cabling and hardware underneath. We handle it all, so you're never stuck between three vendors blaming each other.
Email security
Stop phishing, fake invoices and look-alike domains before they reach an inbox, and stop anyone from sending as you.
- Anti-phishing
- Impersonation
- SPF · DKIM · DMARC
Device security
Every laptop and phone encrypted, patched and watched around the clock, with threats contained automatically.
- EDR
- Intune
- Patching
- Lost-device wipe
Microsoft 365 & identity
Licensing, MFA, sign-in rules and admin access set up properly, and kept that way as people come and go.
- MFA
- Conditional Access
- Licensing
Backup & recovery
Email, files and machines backed up off-site, with restores tested on a schedule so we know they work.
- Microsoft 365 backup
- Endpoint backup
- Restore drills
Networks & on-site projects
Switches, firewalls, Wi-Fi, servers and office moves, planned, installed and documented by the people who'll support them.
- Wi-Fi
- Firewalls
- Servers
- Office moves
Co-managed IT
Already have an IT person? We back them up with security tools, after-hours coverage and a second set of hands, without taking their job.
Talk to us →AA-03 Who we serve
Built for businesses that move money and can't stop working.
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Specialty contractors
Where we startElectrical, HVAC, plumbing and low-voltage firms. Your office runs payroll and change orders while crews work from phones on job sites, and a single fake "updated bank details" email can cost a whole job's margin.
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Accounting & CPA firms
Client tax data, regulatory security plans and zero tolerance for downtime in April. We handle the security so you can handle the season.
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Insurance agencies
Carrier portals, client records and a steady stream of attachments. We lock down the inboxes that everything flows through.
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Title & escrow
Every closing is a wire transfer, and every wire transfer is a target. We protect the email chain that tells people where the money goes.
AA-04 How it works
No surprises. Four steps.
01
Free snapshot
We check what anyone on the internet can see about your domain, including email spoofing protection and exposed services.
No access to your systems needed.
02
Security review
With your permission, a read-only look inside Microsoft 365, then a plain-English report of what's at risk and what to fix first.
Read-only. You can remove access any time.
03
Onboarding
We document everything, fix the urgent items, roll out security tools and meet your team. One new client at a time, so you get our full attention.
Planned around your busy season.
04
Ongoing care
Day-to-day support, round-the-clock threat monitoring, and a regular review where we show you what we did and what's next.
One monthly price per user.AA-05 Our promise
We promise only what we can keep.
Plenty of IT companies advertise "24/7 support" and then route your 2 a.m. call to a voicemail box. Here's exactly what you get from us.
You'll talk to an engineer who knows your setup, not a ticket queue.
- Live engineers
- Mon–Fri, 8 AM – 5 PM PTBy phone, email, or the client portal.
- Acknowledgement
- Within 30 minutesDuring business hours, a person confirms your request.
- Outages
- Engineer on it within 2 business hoursFor anything that stops your business from working.
- Security, after hours
- Monitored 24/7Automated threat detection and containment on every device and account, with escalation to us.
- Reporting
- Regular reviewsWhat we fixed, what we blocked, and what's next, in plain English.
AA-06 Questions
Straight answers.
What's included in a managed plan?
Help desk support for your team, security for every device and account (threat detection, email protection, MFA, encryption), Microsoft 365 management, backups, and regular reviews. On-site network and hardware projects are quoted separately, so you always know what you're paying for.
We already have an IT person. Can you still help?
Yes, that's what co-managed IT is for. We give your IT person enterprise security tools, after-hours coverage and backup on big projects. They stay in charge, and we make their job easier.
What is the free security snapshot?
A quick look at what the public internet can see about your business: whether someone could send email pretending to be you, and whether any services are exposed that shouldn't be. It needs no access to your systems, and you get the results in plain English.
How do you price?
A monthly price per user, based on what each person needs. Office staff and field crews who only use a phone are priced differently. We quote after a short review, so the number is based on your real setup, not a guess.
Are you local?
Yes. We're based in Greater Los Angeles and work on-site across LA and Orange County for network, hardware and office projects. Most day-to-day support happens remotely, which is faster for you.
How soon can we start?
Usually within a few weeks. We onboard one new client at a time so nothing gets rushed, and we can schedule around your busy season.
AA-07 Contact
Start with a free snapshot.
Tell us a little about your business. We'll run the snapshot and get back to you within one business day.
- hello@doubleatek.com
- Hours
- Monday – Friday, 8 AM – 5 PM PT
- Service area
- Greater Los Angeles & Orange County